Get Support

Use this page to get help with courses, accounts, and access. Find the right contact option and next steps.
Support overview

Technical Support Team

Tlangelani Sibiya
Tech Support
Response hours: Mon to Fri, 08:00 to 17:00 (SAST). All queries and support needed such as login issues, learner access, course playback, general site errors, password resets, enrollment access, mobile viewing, and troubleshooting browser or device issues.


Tebogo Hlogwane
Tech Support
Response hours: Mon to Fri, 08:00 to 17:00 (SAST). All queries and support needed such as login issues, learner access, course playback, general site errors, password resets, enrollment access, mobile viewing, and troubleshooting browser or device issues.

Appear Tswarelo Mahlalela
Tech Support
Response hours: Mon to Fri, 08:00 to 17:00 (SAST). All queries and support needed such as login issues, learner access, course playback, general site errors, password resets, enrollment access, mobile viewing, and troubleshooting browser or device issues.



Contact methods and hours

Phone
 +27 (0) 00 000 0000
Email
support@eduworx.co.za

Send us a message

First name
Last name
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How can we help? Include your  District  and course name.
Thanks. We have received your message and will reply during support hours.

FAQ — Common Support Issues

I cannot log in. What should I do first?

Check that your email address is typed correctly and try resetting your password. If you still cannot access your account, contact support and include the email you used to register

I reset my password but did not receive the email. What now?

Wait 2–5 minutes, then check your spam or junk folder and search for “eduWorx”. If it still does not arrive, try again and make sure your mailbox is not full. If the issue continues, contact support.

A video or lesson will not load. How can I fix it?

Refresh the page, switch to a different browser (Chrome is recommended), and try a stable Wi‑Fi connection. If you are on mobile data, try lowering the video quality. If the problem persists, share the lesson name and a screenshot with support team.

I need a certificate or proof of completion. Where do I find it?

Confirm you have completed all required lessons and assessments, then check your course area for the certificate or completion status. If you believe you have completed everything but cannot see your certificate, contact support with your course name.

Visit our support page for quick, clear answers